Payment request statuses
| Status | Description |
|---|---|
| Created | The payment request was created, but the crypto address is not yet generated for it. Depending on the payment request’s parameters, at this point the customer can select the currency in which they are going to pay. When the customer agrees to the terms and clicks Proceed to payment, the address will be generated, and the status will change to Processing. If they fail to do so during the lifespan or rate lock period, the status will change to Expired. |
| Processing | The crypto address was generated, but incoming transactions aren’t created, aren’t confirmed or don’t cover the requested amount yet. As soon as incoming transactions for the requested total amount will get the required number of confirmations, the status will change to Paid. If transactions are created but aren’t confirmed during the lifespan or rate lock period, or if the total confirmed amount is less than requested, the status will change to Failed. If no transactions are created during the lifespan or rate lock period, the status will change to Expired. |
| Paid | Incoming transactions for the requested total amount were confirmed. The funds are credited to the merchant’s balance. In case of a late payment or an overpayment, CryptoProcessing will initiate an automatic refund, unless the overpaid amount is smaller than the minimum withdrawal limit + refund fee. |
| Failed | The customer created one or more transactions to the address, but they did not get the required number of confirmations or their total amount did not reach the requested amount during the lifespan or rate lock period. CryptoProcessing will initiate an automatic refund, unless the total received amount is smaller than the minimum withdrawal limit + refund fee. |
| Expired | The customer hasn’t created any transactions during the lifespan or rate lock period. |
Refund statuses
| Status | Description |
|---|---|
| Creating | The refund request was created. |
| Waiting for customer | CryptoProcessing sent the customer an email with a link to claim their refund. |
| In progress | The customer opened the email, clicked the link and entered their details. The refund is being processed. |
| Completed | The refund has been successfully completed. |
| Not created | The refund request couldn’t be created. Double-check the details and make sure you have enough funds on your balance to issue the refund. |
| Failed | The refund couldn’t be completed. |