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You can always reach the Support team by emailing [email protected] — even if you don’t have access to the merchant dashboard.
If you have a question or run into an issue, the fastest way to reach the CryptoProcessing team is the support widget available on every page of the merchant dashboard.
1

Open the support widget in the merchant dashboard

Click the chat icon in the bottom-right corner of any page.
Support widget icon in the bottom-right corner
2

Choose how you want to reach us

Select Send us a message or Create a ticket, depending on how you’d like the Support team to follow up.
Support widget with Send us a message and Create a ticket options

Send us a message

Starts a live chat with the Support team. Use this for quick questions or when you need a fast response.

Create a ticket

Submits a tracked support ticket. Use this for issues that need investigation, since you’ll get updates by email and can follow the ticket’s progress over time.
Last modified on August 5, 2026