Skip to main content
You can always reach the Support team by emailing [email protected] — even if you don’t have access to the merchant dashboard.
If you have a question or run into an issue, the fastest way to reach the CryptoProcessing team is the support widget available on every page of the merchant dashboard.
1

Open the support widget in the merchant dashboard

Click the chat icon in the bottom-right corner of any page.
Support widget icon in the bottom-right corner
2

Choose how you want to reach us

Select Send us a message or Create a ticket, depending on how you’d like the Support team to follow up.
Support widget with Send us a message and Create a ticket options

Send us a message

Starts a live chat with the Support team. Use this for quick questions or when you need a fast response.

Create a ticket

Submits a tracked support ticket. Use this for issues that need investigation, since you’ll get updates by email and can follow the ticket’s progress over time.

​
Status page

The status.cryptoprocessing.com page shows real-time service availability and incident updates, as well as scheduled maintenance notices. It displays All Systems Operational when everything’s running normally. If there’s ongoing maintenance or a service disruption, a message appears at the top showing which services are affected and each component’s level of impact. Click Subscribe to updates on the status page to get notified whenever the status changes.
Last modified on September 4, 2026