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When your customer fulfills a payment request and you receive the funds, a fee will be subtracted from your account. The fee is the same as a deposit fee for the same amount. Just like for a deposit, the fee may depend on the currency and on whether the payment involved a conversion between different currencies. Some fees may have a minimum amount that you will pay even for small transactions. The fees are listed on the Fees tab in your merchant dashboard, under the Deposit operations section. The applicable fees are:
  • Deposit crypto
  • Deposit crypto exchange to crypto
  • Deposit crypto exchange to fiat
If an automatic or manual refund is initiated, a fixed fee will be subtracted from its amount. The customer will be shown both the fee amount and the result amount they receive when they fill in the refund form. The fee may depend on the currency in which the refund will be sent, which is the same currency the customer paid. If the refund itself is smaller than the fee, the customer will not be able to receive it.
Last modified on June 15, 2026