Automatic refunds
The mechanism is initiated automatically in the following scenarios: Late payment or underpayment The customer sent some funds but failed to fulfill the request conditions. All funds (minus a fee) must be sent back to the customer via a full refund. Overpayment The customer sent more funds than needed for this request. The extra funds (minus a fee) must be sent back to the customer via a partial refund.Manual refunds
Additionally, you can always initiate a manual refund to sent back any part of the payment (up to the whole payment amount) back to the customer for arbitrary reasons. The refund is always sent in the same cryptocurrency and on the same network as the payment done by the customer, regardless of the originally expected cryptocurrency. You decided that some or all funds should be sent back to the customer. The reasons here are completely up to you. For example, if the customer canceled a subscription on your website in the middle of a month, you may want to return half of the payment to them. To initiate a manual refund, click Actions → Create refund on the payment request’s details page. In a form that appears, you can specify the amount of funds to send back (not higher than the amount received).How it works
The customer receives a link to the refund form via the email address they provided before the payment.
