1
In your merchant dashboard, go to the Payment requests tab.
2
Find the payment request and click the arrow icon to open it.
3
In the top-right corner, click Actions, then Create refund.
4
Enter the refund amount.
You can refund the full amount or a partial amount. The maximum refundable amount is shown below the amount field. Review the fee and final amount deducted from your balance before proceeding.
5
Optionally, enter a reason for the refund in the Reason field.
6
Enter your 2FA code and click Create.
7
Click Done to close the confirmation.