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If your customer didn’t receive the email with the refund link, you can send the email again. For an overview of how refunds work, see Payment request refunds.

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Resend to the same email address

Follow these instructions to send a new refund email to the same email address that the customer entered in the payment request form.
1
In your portal, go to the Payment requests tab.
2
Find the payment request and click the arrow icon to open it.
3
On the Refunds tab, click the refund you need.
4
In the panel that opens, click Resend refund email.
5
In the confirmation dialog, click Resend.CryptoProcessing will generate a new refund link and send it to the same email address. Any previous link will stop working.

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Change the customer’s email address

If the customer no longer has access to the email address they entered, or the address was entered incorrectly, the CryptoProcessing support team can change it upon request. Contact the support team at [email protected].
Last modified on October 5, 2026