Available to roles: Owner
Remove users from your merchant account when they no longer need access to the merchant dashboard. This page explains how to remove an existing user and what to do when you need to remove or disable an Owner user.
Remove a user
In your merchant dashboard, go to the Team tab.
Click the bin icon next to the user you want to remove.
Enter your 2FA code and click Remove.
FAQ
Can I remove a user with the Owner role?
Only our Support team can remove users with the Owner role. To remove a user with the Owner role, contact our Support team.
Can I deactivate a user’s account without deleting it?
To temporarily restrict a user’s access to the merchant dashboard without deleting their account, contact our Support team and request to disable the user’s account. Last modified on June 12, 2026
