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Available to roles: Owner Add users to your merchant account and assign roles that match their responsibilities. This page explains how to choose the right role, invite a new user, and request Owner access when needed.

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Determine which role to use

User roles define what each user can see and do in the merchant dashboard.
Use the principle of least privilege when assigning roles. Give users only the permissions they need to complete their tasks.

View — monitor account activity and perform basic operational tasks

Can view account information, fees, cold addresses, transactions, payments, invoices, mass payouts, withdrawal and operation limits, and contacts. Can also manage deposit addresses, resend transaction callbacks, and create invoices.
Includes all View permissions and allows users to exchange funds.
Includes all View permissions and allows users to manage keep-on-hot limits and the minimum transaction amount for automatic transfers to cold wallets.
Has full access to the account and all dashboard sections. Users with the Owner role can:
  • Add users and update user roles
  • Manage API keys
  • Configure callbacks
  • Configure notifications
  • Manage bank accounts
  • Manage cold addresses
  • Withdraw funds
  • Configure withdrawal limits
  • Approve withdrawals that exceed the withdrawal limit
To assign the Owner role to a user, contact our Support team.
Can contact the Support team and create tickets. Cannot view information or perform actions in the merchant dashboard.

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Add a new user

Follow these steps to add a new user:
1

In your merchant dashboard, go to the Team tab and click Add users.

2

Enter the user's email address.

The user will receive an invitation email at this address with instructions on how to activate their account.
3

Select a role for the user.

Refer to the section above for information about user roles.
The Owner role can be assigned to a user only by contacting our Support team. To create a user with the Owner role, first create the user with the View role, then contact our Support team and provide the user’s email address.
4

Enter your 2FA code and click Add.

The user will receive an email with their login and temporary password. For instructions on initial account setup, refer to Log in and configure 2FA.

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FAQ

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How do I add a user with the Owner role?

First, create a new user with the View role. Then, contact our Support team to assign the Owner role to this user. You will be asked to complete a special authorization form before the new user is granted the Owner role.

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Why can’t a Restricted user access the merchant dashboard?

Users with the Restricted role do not have access to the merchant dashboard and are logged out immediately after entering their credentials. Users with the Restricted role only have access to the help center.
Last modified on June 12, 2026