Available to roles: Owner
If you need to stop all outgoing transactions for your merchant account — for example, while investigating suspicious activity — you can disable withdrawals from the merchant dashboard. Once disabled, withdrawals can only be turned back on by contacting our Support team.
Once withdrawals are disabled, a message is shown on the Balances tab of the merchant dashboard that withdrawal functionality is currently unavailable for this merchant. This affects the following transaction types:
- Withdrawals (with or without automatic conversion)
- Withdrawals to cold addresses
- Instant withdrawals (with or without automatic conversion)
- Payment request manual refunds
- Mass payouts
Withdrawals fail during a check that happens once they reach the Processing status. A withdrawal in the Verifying status will still move to Processing before failing — this is expected.Withdrawals in the Pending status don’t fail automatically; they remain in Pending until they are approved or declined through the normal approval flow. If a pending withdrawal is approved, it will proceed through Verifying and Processing, and fail at the Processing stage like any other withdrawal.
Disable withdrawals
In your merchant dashboard, go to Settings and open the Withdrawal limit tab.
Switch to the Withdrawals settings tab and click Disable withdrawals.
Optionally, add a note describing why withdrawals are being disabled.
Enter your 2FA code and click Confirm.
Enable withdrawals again
Withdrawals cannot be re-enabled from the merchant dashboard. To turn withdrawals back on, contact our Support team.
Before requesting that Support re-enable withdrawals, review the following:
- Configured cold addresses — once withdrawals are turned back on, automatic withdrawal rules are evaluated again. If a currency’s balance has reached or exceeded its configured Min Transaction Amount threshold while withdrawals were disabled, the system will immediately trigger an automatic withdrawal to the cold address configured for that currency. Carefully review the configured cold addresses before re-enabling withdrawals.
- Pending withdrawals awaiting approval — depending on the configured withdrawal limits, some withdrawals created while withdrawals were disabled may still be in the Pending status. Review pending withdrawals carefully.
FAQ
Can users still create withdrawal requests while withdrawals are disabled?
Yes. Withdrawal requests can still be created via the API or the merchant dashboard, and withdrawals in the Pending status can still be approved. However, all withdrawals will fail once they reach the Processing status, for as long as withdrawals remain disabled.
Why did a withdrawal move to Verifying or Processing after I disabled withdrawals?
This is expected. Disabling withdrawals does not stop a withdrawal from progressing through the Pending and Verifying statuses — it only causes the withdrawal to fail once it reaches the Processing status. 
