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If you need to stop all outgoing transactions for your merchant account — for example, while investigating suspicious activity — you can disable withdrawals from the merchant dashboard. Once disabled, withdrawals can only be turned back on by contacting our Support team. Once withdrawals are disabled, a message is shown on the Balances tab of the merchant dashboard that withdrawal functionality is currently unavailable for this merchant, and no new withdrawal requests can be created. This affects the following transaction types:
  • Withdrawals (with or without automatic conversion)
  • Withdrawals to cold addresses
  • Instant withdrawals (with or without automatic conversion)
  • Payment request manual refunds
  • Mass payouts
Withdrawals that were already underway when withdrawals were disabled aren’t stopped mid-flight — they still fail, just not immediately:
  • If a withdrawal had already reached , it fails there.
  • If a withdrawal was still , it first moves to , then fails.

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Disable withdrawals

1
In your merchant dashboard, go to Settings and open the Withdrawal limit tab.
2
Switch to the Withdrawals settings tab and click Disable withdrawals.
3
Optionally, add a note describing why withdrawals are being disabled.
4
Enter your 2FA code and click Confirm.

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Enable withdrawals again

Withdrawals cannot be re-enabled from the merchant dashboard. To turn withdrawals back on, contact our Support team.
Before requesting that Support re-enable withdrawals, review the following:
  • Configured cold addresses — once withdrawals are turned back on, automatic withdrawal rules are evaluated again. If a currency’s balance has reached or exceeded its configured Min Transaction Amount threshold while withdrawals were disabled, the system will immediately trigger an automatic withdrawal to the cold address configured for that currency. Carefully review the configured cold addresses before re-enabling withdrawals.
  • Pending withdrawals awaiting approval — withdrawals that were already when withdrawals were disabled couldn’t be approved while disabled, and may still be sitting in the status. Review pending withdrawals carefully.
Last modified on July 21, 2026