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Available to roles: Owner You can send funds from your balance to your own crypto address or to a customer’s address. This guide covers creating a withdrawal via the merchant dashboard; for the API method, see /withdrawal/crypto.
1

In your merchant dashboard, go to the Balances tab and select a cryptocurrency.

2

Click Send in the panel that opens.

3

Specify the recipient's address.

Alternatively, click the address-book icon next to the address field to select a saved contact instead of entering the address manually. See Contacts for more details.
4

Enter the amount and click Send.

5

Specify the required user data.

See User data collection for details on what information may be required. If the withdrawal is internal, select the internal transfer checkbox instead; you don’t need to fill out the user data in this case.
6

Optionally, add a note for this withdrawal.

7

Enter your 2FA code and click Confirm.

Last modified on July 1, 2026