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Available to roles: Owner When a withdrawal exceeds a configured limit, it is held for manual review and assigned a Pending status. A user with the Owner role must then approve or decline the transaction before it can be processed. For withdrawals created in the merchant dashboard, the approving user must be a different user than the one who created the withdrawal. For API withdrawals, any user with the Owner role can approve or decline.
1

In the merchant dashboard, go to the Transactions tab and look for pending transactions.

Optionally, click Filters and set the status filter to Pending.
2

Open the transaction.

Find the withdrawal in the list and click it to open the transaction details.
3

Approve or decline.

Click Approve to process the withdrawal or Decline to reject it.

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FAQ

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Why is the Approve button greyed out?

The Approve button is greyed out when you are the same user who created the withdrawal in the merchant dashboard. Interface withdrawals must be approved by a different Owner account. Log in as a different user with Owner permissions to approve the transaction.
Last modified on June 9, 2026