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See also: About payment requests, Create a payment request, About payment request refunds, Payment request callbacks Available to roles: Owner You can issue refunds for completed payment requests from your merchant dashboard. For payment requests that were underpaid, overpaid or paid too late, your customer will always automatically receive a link to claim their refund.
1
In your merchant dashboard, go to the Payment Requests tab.
2
Find and click the payment request you want to issue a refund for.
3
Click Actions in the top-right corner and select Create refund.
4
Enter the refund amount. You can issue either a full or partial refund. Review the refund details, enter your 2FA code and click Create.
Once you create the refund, the refund amount will be deducted from your balance. Your customer will receive an email with instructions on how to claim the refund.
Last modified on April 2, 2026