Top up and withdraw from your fiat balance

Add a bank account

Before you can make withdrawals from your fiat balances, you need to add a bank account.

1. In your merchant dashboard, go to the Settings tab.

2. Go to the Bank accounts tab.

3. Click Add Bank Account.

   
4. You will be prompted for your bank account details. Fill out the form and click Submit.

Once you submit the form, Cryptoprocessing will review your bank account details. This usually takes 24 to 48 hours. If necessary, our compliance team may request additional documents through your account manager.

When your account is verified, you will be able to use it to withdraw your fiat funds from your merchant account. At the moment fiat transactions in EUR are available.

Withdraw from your fiat balance

To withdraw in fiat:

1. In the Balances tab of your merchant dashboard, switch to Fiat currencies.

2. Select a fiat currency.

3. Click Withdrawal.

4. Select your bank account and enter the amount you want to withdraw.

1. Enter your 2FA code and click Submit to submit your withdrawal request.

   

Top up your fiat balance

To top up your fiat balance:

1. In the Balances tab of your merchant dashboard, switch to Fiat currencies.

2. Select a fiat currency.

3. Click Top up.

4. Select your payment method (SEPA, SWIFT or crypto) and enter the amount you want to top up your balance for. All crypto payments will be automatically converted to the fiat currency you chose, and you can send any amount.

5. Click Next.

For SEPA and SWIFT, you will see the bank details you need to send a transfer to in your bank app of choice. For crypto, you will see the crypto address you need to send a transaction to.

You will be able to check this pending transaction on the “Transaction” tab.