> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cryptoprocessing.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Resend a refund email

export function Available({to, except}) {
  const roles = <Tooltip tip="Roles determine what each user can see and do in the portal." cta="See role descriptions" href="/merchant-administration/add-a-user#determine-which-role-to-use">roles</Tooltip>;
  if (to) {
    return <><strong>Available to {roles}:</strong> {to.map(role => <>{" "}<Badge color="blue">{role}</Badge></>)}</>;
  } else {
    return <><strong>Available to all {roles} except</strong> {except.map(role => <>{" "}<Badge color="blue">{role}</Badge></>)}</>;
  }
}

<Available except={["Restricted"]} />

If your customer didn't receive the email with the refund link, you can send the email again. For an overview of how refunds work, see [Payment request refunds](/payment-requests/refunds).

## Resend to the same email address

Follow these instructions to send a new refund email to the same email address that the customer provided in the payment request form.

<Steps>
  <Step>
    In your portal, go to the **Payment requests** tab.
  </Step>

  <Step>
    Find the payment request and click the arrow icon to open it.
  </Step>

  <Step>
    On the **Refunds** tab, click the refund you need.
  </Step>

  <Step>
    In the panel that opens, click **Resend refund email**.
  </Step>

  <Step>
    In the confirmation dialog, click **Resend**.

    CryptoProcessing will generate a new refund link and send it to the same email address. Any previous link will stop working.
  </Step>
</Steps>

## Change the customer's email address

If the customer no longer has access to the email address they provided, or the address was entered incorrectly, the CryptoProcessing support team can change it upon request. Contact the support team at [support@cryptoprocessing.com](mailto:support@cryptoprocessing.com).


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