> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cryptoprocessing.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Log in and configure 2FA

Available to roles: <Badge color="blue">View</Badge> <Badge color="blue">Exchange</Badge> <Badge color="blue">Limits</Badge> <Badge color="blue">Owner</Badge> <Badge color="blue">Restricted</Badge>

## First login

<Steps>
  <Step title="Find the invitation email and click the link to activate your account." />

  <Step title="Enter your email address and temporary password." />

  <Step title="Set up 2FA">
    Scan the QR code with your authenticator app.
  </Step>

  <Step title="Log in again">
    Enter your email address, temporary password, and the 2FA code generated by your authenticator app.
  </Step>

  <Step title="Set a new permanent password">
    Enter your temporary password, then create and confirm your new password.
  </Step>
</Steps>

## FAQ

### How can I reset my password?

If you forgot your password, please contact the Support team. If you remember your password and want to change it, go to the **Account** section in the merchant dashboard and click **Change** next to the **Password** field.

### I don't have access to my 2FA device

If you've lost access to the device configured for 2FA and don't have a backup, please contact the Support team for assistance.

### How do I change my 2FA device?

You can move your existing 2FA configuration to a new device or application. Refer to your 2FA application's documentation for instructions.

### Why do I get logged out after entering my credentials?

Users with the **Restricted** role do not have access to the merchant dashboard and are logged out immediately after entering their credentials. They only have access to the help center.