> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cryptoprocessing.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Disable withdrawals

**Available to roles**: <Badge color="blue">Owner</Badge>

If you need to stop all outgoing transactions for your merchant account — for example, while investigating suspicious activity — you can disable withdrawals from the merchant dashboard. Once disabled, withdrawals can only be turned back on by contacting our Support team.

Once withdrawals are disabled, a message is shown on the **Balances** tab of the merchant dashboard that withdrawal functionality is currently unavailable for this merchant. This affects the following transaction types:

* Withdrawals (with or without automatic conversion)
* Withdrawals to cold addresses
* Instant withdrawals (with or without automatic conversion)
* Payment request manual refunds
* Mass payouts

<Note>
  Withdrawals fail during a check that happens once they reach the <Badge stroke shape="rounded" color="yellow">Processing</Badge> status. A withdrawal in the <Badge stroke shape="rounded" color="yellow">Verifying</Badge> status will still move to <Badge stroke shape="rounded" color="yellow">Processing</Badge> before failing — this is expected.

  Withdrawals in the <Badge stroke shape="rounded" color="yellow">Pending</Badge> status don't fail automatically; they remain in <Badge stroke shape="rounded" color="yellow">Pending</Badge> until they are approved or declined through the normal approval flow. If a pending withdrawal is approved, it will proceed through <Badge stroke shape="rounded" color="yellow">Verifying</Badge> and <Badge stroke shape="rounded" color="yellow">Processing</Badge>, and fail at the <Badge stroke shape="rounded" color="yellow">Processing</Badge> stage like any other withdrawal.
</Note>

## Disable withdrawals

<Steps>
  <Step title="">
    In your merchant dashboard, go to **Settings** and open the **Withdrawal limit** tab.
  </Step>

  <Step title="">
    Switch to the **Withdrawals settings** tab and click **Disable withdrawals**.
  </Step>

  <Step title="">
    Optionally, add a note describing why withdrawals are being disabled.
  </Step>

  <Step title="">
    Enter your 2FA code and click **Confirm**.
  </Step>
</Steps>

## Enable withdrawals again

Withdrawals cannot be re-enabled from the merchant dashboard. To turn withdrawals back on, contact our Support team.

<Card type="danger">
  Before requesting that Support re-enable withdrawals, review the following:

  * **[Configured cold addresses](/merchant-administration/configure-automatic-withdrawals-to-cold-addresses#configure-a-cold-addresses)** — once withdrawals are turned back on, automatic withdrawal rules are evaluated again. If a currency's balance has reached or exceeded its configured **Min Transaction Amount** threshold while withdrawals were disabled, the system will immediately trigger an automatic withdrawal to the cold address configured for that currency. Carefully review the configured cold addresses before re-enabling withdrawals.
  * **[Pending withdrawals awaiting approval](/withdrawals/approve-a-withdrawal)** — depending on the configured withdrawal limits, some withdrawals created while withdrawals were disabled may still be in the **Pending** status. Review pending withdrawals carefully.
</Card>

## FAQ

### Can users still create withdrawal requests while withdrawals are disabled?

Yes. Withdrawal requests can still be created via the API or the merchant dashboard, and withdrawals in the **Pending** status can still be approved. However, all withdrawals will fail once they reach the **Processing** status, for as long as withdrawals remain disabled.

### Why did a withdrawal move to Verifying or Processing after I disabled withdrawals?

This is expected. Disabling withdrawals does not stop a withdrawal from progressing through the **Pending** and **Verifying** statuses — it only causes the withdrawal to fail once it reaches the **Processing** status.